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ORDER PROCESSING TIMELINES & QUESTIONS

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Dear Customer

Thank you for choosing Franke Faber India.

You will receive an automatic generated email as soon as the order has been received, with your order number and the order details, and we will start processing it immediately.

Within 24 hour of placing your order, one of our team executives will call your phone number to confirm the order and verify the address details.

Upon confirmed verification your order ideally will be shipped within 48-72 hours and will be followed by another email which will include your tracking number, the courier used and a link to allow you track your order online at all times.

If you feel that there is a major delay in the shipment reaching you, please use the below form to submit your details and we will escalate it to the next level for immediate resolution.

Alternatively you could call our customer service numbers for

SHIPMENT RELATED QUERIES only

AFTER SALE/INSTALLATION QUERIES

or email us at [email protected] with your queries.

Please remember to mention your order number or the contact details used while placing an order.

We are here for any inquiry, do not hesitate to contact us.